FAQ

FAQs (Frequently Asked Questions)

What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer ways to pay online without a credit card, like MetaPay, AmazonPay, GooglePay, and ApplePay. All payments are processed securely to ensure the safety of your personal information.

How long does it take to process and ship my order? We strive to process and ship orders as quickly as possible. Typically, orders are processed within 2 business days after payment confirmation. Please note that this does not include weekends or holidays. Shipping times vary depending on your location and the shipping method selected during checkout. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Do you offer international shipping? We are happy to announce that we ship to most countries!

What is your return policy? Unfortunately, we do not accept returns on our products. However, if you receive a defective or significantly different product, please contact our customer support team within 2 days of receiving your order, and we will work with you to find a solution.

How can I contact your customer support team? We're here to help! If you have any questions, concerns, or need assistance, please reach out to our customer support team. You can contact us through our website's contact form or by sending an email to kawaiiminicoshop@gmail.com. Our friendly and knowledgeable team will respond to your inquiry as soon as possible.

Can I customize my own charm designs? Currently, we offer a curated selection of kawaii charms from our collection. We do not offer custom charm designs at this time. However, we're always open to suggestions and feedback. If you have any ideas or requests for specific charm designs, please let us know, and we'll take them into consideration for future offerings.

Are your products safe for children? Our kawaii charms are primarily intended for DIY projects and crafts. While we strive to ensure the safety of our products, they may contain small parts that can pose a choking hazard for young children. Therefore, we recommend adult supervision when using our charms and keeping them out of reach of children under the age of five.

We hope these FAQs have addressed your inquiries. If you have any additional questions or need further assistance, please don't hesitate to contact us. Thank you for choosing Kawaii Mini Co, and we look forward to serving you!